With over 20 years of experience as a professional event florist, I strongly recommend scheduling your flower delivery to arrive 4-7 days prior to your event.This timeframe allows for potential shipping delays, any necessary replacements, and sufficient time for your blooms to properly hydrate and open for optimal presentation.Please keep in mind that fresh flowers are a perishable product and natural variation is to be expected. Differences in color, size, and quality are normal, and it is common for a few stems in each bunch to be unusable. For this reason, we always recommend ordering at least 10% more than your anticipated needs to ensure full coverage.If you have specific questions or concerns, we invite you to schedule a one-hour consultation with one of our floral experts for personalized guidance and support.

No worries, we’ve got you covered.Select our Custom Bulk Order option to schedule a one-on-one, 60-minute consultation. During this session, we will  work with you to price and place your custom flower order with confidence.

Bulk flower orders must be picked up within 12 hours of their arrival at The Flower Foundry.Unless otherwise noted, all bulk flowers are provided unprocessed and will require immediate rehydration upon pickup. Please be aware that bulk flowers are sold as is, and no refunds will be issued once the order has been received.If youu2019re unsure whether bulk flower ordering is the right choice for your needs, we highly recommend scheduling a one-hour consultation with one of our floral professionals for personalized guidance.

Please note that some flowers are now sold by weight rather than by stem count.This applies to select items such as Babyu2019s Breath, eucalyptus, assorted greenery, certain varieties of daisies, etc. The stem counts listed on our website are estimates based on current industry standards and evaluations by our professional florists.As these products are measured by weight at the supplier level, variations in stem count (e.g., receiving 6 stems instead of 7) are considered normal and do not qualify for a refund. However, the overall volume and number of flower heads should remain consistent.If you believe you are missing an entire bunch (e.g., you ordered 7 bunches and only received 6), please contact us immediately so we can assist you.

Yes, cancellations are accepted with the following terms:More than 3 weeks prior to your event: You are eligible for a full refund minus a 5% processing fee or a minimum of $67.50, whichever is greater.Within 2 weeks of your scheduled pickup date: Cancellations are subject to the policies of our outside suppliers.If the supplier cannot cancel the order, the full balance must be paid, and the flowers must be picked up as scheduled.If the supplier can cancel the order, a partial refund will be issued minus a 10% rush cancellation fee or a minimum of $100, whichever is greater.