The earlier, the better!
If you have your eye on specific items, we recommend reserving them as soon as possible to ensure availability. To keep the planning process smooth and stress-free, we suggest reaching out at least six months prior to your event date.

You can begin building your dream wishlist directly on our website and submit it when you’re ready.
Prefer to connect with us another way? Feel free to reach out via our contact form, email, or phone—we’re happy to help! A member of our team will respond within 24 hours to discuss your vision and create a customized proposal tailored just for you.

Interested in viewing items in person? We welcome visits to our warehouse by appointment. Simply contact us to schedule a convenient time—we’d love to show you around.

There are no minimum order requirements—feel free to order as much or as little as you need.
Please note that applicable taxes, delivery, and setup fees may be added based on the scope of your order. Rest assured, all costs will be clearly outlined to ensure transparency and peace of mind.

To secure your order, we require a valid credit card and a 50% deposit.
The remaining balance is due two weeks prior to delivery or customer pickup. Additionally, we require a signed approval of the quote to confirm its accuracy and your acceptance of our Rental Terms & Conditions.

Pick-up and drop-off services are complimentary.
We also offer delivery throughout Cuyahoga County and surrounding areas. Please note that all deliveries must be scheduled at least two weeks prior to the rental date. Delivery and pick-up fees vary based on the quantity and size of rentals, as well as venue accessibility. For detailed information and pricing, please contact our team directly.

It’s easy—please contact us promptly if you anticipate a delayed return.
We will check availability to determine if your order can be extended by an additional day or coordinate with our delivery team to arrange an alternative pick-up. Please note that additional fees may apply.

Our rental inventory is continually expanding. If you do not find the item you’re looking for, please contact us.
We will gladly explore sourcing options to fulfill your request, either by acquiring the item directly or by referring you to a trusted industry partner.

Yes. Cancellations made more than 2 weeks prior to your event are eligible for a full refund, less a 5% processing fee or a minimum of $67.50, whichever is greater.
Cancellations within 2 weeks of the event date will incur a full cancellation charge.

Please note that specialty items—such as custom builds, new order purchases, or items subcontracted from third-party vendors—require a minimum of 45 days’ notice for cancellation.

We encourage our clients to return all rental products regardless of their condition.
Accidents happen, which is why The Flower Foundry offers an optional 8% Damage Protection Insurance (DPI) with every rental contract. Unless declined, DPI protects clients against loss or damage that renders items unusable or no longer fit for optimal use.

Please note that DPI does not cover items that are missing or not returned. In such cases, a replacement fee equal to three times the rental price will be charged and must be paid in full either at the time of drop-off or within 48 hours of pickup.

Yes, you may request changes to your order—whether it is a quote or an active rental—provided these requests are made prior to the two-week deadline.
Please note that product availability and delivery or pickup services cannot be guaranteed after this period. To initiate any changes, kindly communicate the specific details to your Rental Coordinator as soon as possible.

To avoid additional fees, please ensure all equipment is thoroughly rinsed and free of flowers, candle wax, food, or other residues prior to return.
Additionally, all glassware should be returned completely empty. Delivery boxes play a crucial role in protecting our rentals from damage and maintaining cleanliness. If any delivery boxes are missing or replaced upon return, a replacement fee will be assessed.

Please do not leave boxes unattended at venues without proper storage arrangements coordinated with your venue contact, as they are often discarded if left unsecured.

Bulk flower orders must be picked up within 12 hours of their arrival at The Flower Foundry.
Unless otherwise noted, all bulk flowers are provided unprocessed and will require immediate rehydration upon pickup. Please be aware that bulk flowers are sold as is, and no refunds will be issued once the order has been received.

If you’re unsure whether bulk flower ordering is the right choice for your needs, we highly recommend scheduling a one-hour consultation with one of our floral professionals for personalized guidance.

Yes, cancellations are accepted with the following terms:

• More than 3 weeks prior to your event: You are eligible for a full refund minus a 5% processing fee or a minimum of $67.50, whichever is greater.

• Within 2 weeks of your scheduled pickup date: Cancellations are subject to the policies of our outside suppliers.

  • If the supplier cannot cancel the order, the full balance must be paid, and the flowers must be picked up as scheduled.

  • If the supplier can cancel the order, a partial refund will be issued minus a 10% rush cancellation fee or a minimum of $100, whichever is greater.

To request a custom build, please complete our contact form with a detailed description of your requirements.
We will respond within 24 hours to discuss your project. Please note that all custom builds must be paid in full prior to commencement and are non-cancellable.

A custom build refers to a newly created item such as a bar, wall, backdrop, candelabra, or similar piece.
It can also include modifications to existing rentals, such as painting an item a specific color. If you are uncertain whether your request qualifies as a custom build, please contact us, and we will be happy to assist you.

Yes, we do offer warehouse visits by appointment.
You may schedule a convenient time to meet with one of our designers for a nominal fee. During this session, the designer will assist you in refining your ideas and vision to create a cohesive event design tailored to your needs.